Returns Policy

At VYZIRE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please review the terms below for more information.

Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the items must be unused, unworn, and in the original condition with all tags and packaging intact. Certain items, such as intimate apparel, swimwear, and sale items, are not eligible for return unless defective.

Return Process

To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Include your order number, the items you wish to return, and the reason for the return. Once your return is approved, you will receive instructions on how to send the items back to us.

Return Shipping

Customers are responsible for return shipping fees unless the item is defective or incorrect. We recommend using a trackable shipping service for returns, as we are not responsible for items lost during transit.

Refunds and Exchanges

Once your returned items are received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable. If you prefer an exchange, please contact us directly at [email protected] to check availability of the item you wish to exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund as per your preference.

Non-Returnable Items

For hygiene and safety reasons, certain products, such as undergarments, swimwear, or custom-made items, are non-returnable unless they are faulty or incorrect.

Refund Processing Time

Once your return has been processed, please allow 5-10 business days for your refund to appear in your account, depending on your payment method and bank processing times.

For any questions regarding our return policy, please contact us at [email protected].

Thank you for shopping with VYZIRE.